Existing Customer Support

Welcome to NWBM Existing Customer Support Page. This page is designed to provide you with the tool to grant our expert support agents remote access to your system.

Please note that you will need to provide one of our support agents your generated ID and Password (provided by the support file). To contact our support team call 01254 881177

Step 1

To get started simple download the Support File located to the right.

Step 2

Your internet browser may ask you if you want to Run or SAVE the support file application, we advise that you SAVE the file. Once saved, locate the file on your machine then double click to being the program.

Step 3

The NWBM support file allows our agents to remotely access your till, head office or back office system. To make this possible you need to temporarily grant us access. Teamviewer may ask to make some temporary changes to your system (see diagram). If it does so you are safe to say Yes.

Step 4

Once you have the NWBM support file running you will be given a randomly generated USER ID and Password. The password is unique to each time you open the application, provide your USER ID and Password to a NWBM support agent to grant remote access to your system.

Please Note

NWBM support file is only Compatible with the Microsoft Windows Operating System, contact NWBM on 01254 881177 for further system requirement information.