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NWBM have always given outstanding customer service, they offer true 7 day on site service which is invaluable in my sector.
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Expert Support
Epos Maintenance and Support Options
North West Business Machines offers Epos system Maintenance and Support Options for all major Epos brands including Uniwell, Geller, Fidelity, Aures and many more. Our contracts are flexible and can be tailored to suit customer’s specific requirements.
North West Business Machines response is quick, effective and efficient. We offer two support packages and also have a pay as you go scheme designed to meet all our customer’s needs.
7 Day Remote Assistance
If you want peace of mind, but are unsure whether you will need an engineer on site then our 7 Day Remote Assistance Plan is for you.
- Direct Access to an EngineerTelephone Support between 09:00am and 23:00
- 7 Day SupportOur engineers are available 7 days a week so if you have an issue out of hours then we're still on hand to help
- Remote Access to Your SystemOur engineer will dial into your system and attempt to solve your issue ensuring minimum disruption to your business
- 9 out of 10 Support Issues Solved Same DayWhich means minimum disruption to your business operations
7 Day Engineer on Site
Our most comprehensive plan is ideal for businesses where the smooth running of their Epos System is critical to business operations.
- Access to Remote AssistanceDirect access to an engineer 7 days a week who will remotely access your system to solve any issues
- Engineer Attendance On SiteWhere your machine cannot be fixed remotely an engineer will attend on site as a matter of urgency to resolve any issues
- Loan Machines Where AvailableShould your equipment have a fault that cannot be repaired at first visit Loan Machines are available to ensure continuity of service
Pay as You Go Support
If you want peace of mind that your system is supported, but don’t want to sign up to a contract then our Pay As You Go Support scheme is for you. If your system experiences a fault, or you encounter a problem then our engineers are always on hand to help.
Minimum Disruption
We understand that your epos system is an often indispensible part of your business. Through our vast experience and wealth of knowledge we aim to ensure that if you need support, your systems will remain operational with minimum disruption.
To find out more about our Epos System Support and Maintenance Warranty Packages then contact us now on 01254 881177, or fill in the form below and some one will get back to you.
