Bargain hunters at a Walmart store in L.A. were injured when a fellow shopper attacked them with pepper spray as the doors opened on the USA’s biggest shopping day – Black Friday. The culmination of a busy store, the current economic climate and the need to seek out a bargain can all lead to customer stress. Reducing this stress is key to ensuring a satisfying customer experience.
Nobody likes to queue up, and your customers are no exception. At your busiest times you need the peace of mind that your staff are using the quickest epos software, allowing them to handle transactions quickly and efficiently – reducing long waiting times and frustrated customers.
Recent research by Barclays highlighted that two fifths of UK customers refuse to queue for longer than 2 minutes, and a whopping two thirds regularly abandon purchases due to length of wait. With retailers expecting record numbers of customers this Christmas, many shop owners will be seeking methods of speeding up the sales process to eliminate queues and improve the shopping experience of their customers.
- Contactless PaymentsUsing contactless payments reduce payment times by a third. With ever more sophisticated customers demanding speed and simplicity when paying for goods and services, contactless payment solutions offer the perfect way to not only improve the customer experience, but also help your business generate more business. Ideal for sectors where the average spend is less than £10 – Contactless Payments are convenient and quicker for the customer which leads to increased satisfaction, and satisfied customers are more likely to return to your business.
- Integrated Chip and PinOur Integrated Chip and Pin solutions reduce the time your customers spend waiting in queues – greatly increasing efficiency at the point of service and maximising sales opportunities. Not only this, your customer’s experience in store will be improved by reducing waiting time for bills and receipts.
- Epos SupportWe know that your epos system is an often indispensible part of your business. Through our vast experience and wealth of knowledge we aim to ensure that if you need support, your systems will remain operational with minimum disruption.
- Fast & Accurate ScanningServe many more customers in a shorter space of time with our intuitive epos systems, fast and accurate scanning means customers spend less time waiting in queues, reducing the associated stress and frustration.
Here at NWBM, we know that no two businesses are the same – our systems are completely modular and can be tailored to suit your exact needs and requirements. To find out how you can reduce queues this Christmas, or for any advice on epos installation then please don’t hesitate to contact us on 01254 881177.