Let’s raise a glass and say cheers, to the best place in Britain for beers! Holmes Mill, part of the James’ Places Group, is based in the heart of Clitheroe and is home to one of the longest bars in the UK. But, it’s more than just a beer hall – they also have an ice-cream parlour, a bakery, function room and a food hall. There really is nowhere else quite like it.
NWBM started looking after James’ Places over ten years ago. Since then we’ve provided EPoS solutions for all of their businesses. This includes inns, wine bars, restaurants a retail outlet and hotels located in the Ribble Valley, Lune Valley and Yorkshire Dales.
Top Notch Service
Holmes Mill is a beautifully renovated former textile mill – you can still see the old engines in all their glory in the beer hall. The Bowland Beer Hall inside the mill is a fantastic place to grab a bite to eat and enjoy a drink or two (or three). They definitely have plenty of amazing ales, but they also have super speedy service thanks to electronic tableside ordering.
Perfect For Fast-Paced Environments
It’s often packed and there’s a huge service area to cover inside Holmes Mill, which makes tableside ordering essential to providing an outstanding customer experience. NWBM introduced a handheld EPOS system to Holmes Mill that’s specifically designed for fast-paced environments. We made life a little easier for the team and equipped staff with four NCR Orderman7 handheld ordering devices.
Happy Staff, Happy Customers
Andrew Bailey, the operations director of Holmes Mill, stated that the Orderman7 was a great addition to the business. It’s saved staff lots of time, improved sales and reduced wastage. Taking orders with a handheld ordering device also means there’s less chance of making mistakes, as the order is placed there and then.
Our state of the art loyalty software lets customers at Holmes Mill to collect points every time they make a purchase. The more points they get, the more rewards they can enjoy. Everyone loves a treat or a freebie and getting rewards gives people an extra reason to return. Our systems also allow gift cards to be redeemed, so customers can treat their friends and family members with gift cards and beer tokens.
We’ve provided lots more for Holmes Mill and the James’ Places Group too including tills, cash drawers, receipt and kitchen printers, BHT’s, chip and pin terminals, back office stock software, loyalty software and scales. We certainly have been busy bees! We’ve also shared our technical expertise and provided lots of advice, support and training for staff.
If you’d like to join the handheld revolution too, then please get in touch and give us a call on 01254 881188.