After you have decided to make the significant decision to get an EPoS system installed from North West Business Machines, the next stage in the process is to put an effective support structure in place.
Solve EPoS issues quickly and efficiently
Any kind of issues within an EPoS system can lead to operating delays and lost sales. In the event that things go wrong, such as a user accidentally damaging an element of the system, an effective support package can ensure that issues are rectified quickly and efficiently. We have many years of experience in the installation and upkeep of EPoS systems, and we use this to offer our customers a support package that is designed to get your investment operational again as quickly as possible.
Why choose NWBM?
We have been family owned and operated since 1971, and we have followed this tradition by setting up our own team of engineers that can be called upon to sort out any EPoS issues when they occur. We offer on-site maintenance seven days a week between the hours of 09:00-21:00, and our customers appreciate this commitment to putting things right in the fastest possible time. Our track record speaks for itself, and 90% of our service calls are dealt with on the same day – our support contract customers also receive priority over regular call outs. We do not believe in outsourcing our technical support operations, while other competitors are taking this step to cut costs, and this ensures that the support offered by NWBM is of the highest quality.
Supporting your business 7 days a week, 24 hours a day, 365 days per year
Our engineering team understands that problems can occur at any time of the day, and we have an out of hours structure in place that connects telephone calls directly with an engineer. For a number of different issues, our skilled engineers can access your EPoS system remotely from their own location, and this will often be all that is required to rectify the situation. Being able to access your set-up over the Internet means that there is a minimal level of disruption to your business, and an actual visit can also be arranged from the same phone call if it is required.
Scalable support plans designed around you
Our service, support and maintenance contracts follow the example that we set out when we install an EPoS system. Our installations are scalable to the exact size of your premises, and our after-sales packages give the same level of flexibility. We believe that every business should have access to an affordable support structure, and as a business owner you will only pay for what you actually need. For one-off service visits, we do not apply a call out charge or any kind of labour costs – the same applies to visits that take place outside of regular operating hours.
For more information about how North West Business Machines can provide expert levels of support for your EPoS system, you can get in touch. To speak with us directly, you can also call on 01254 881177.