Frequently Asked Questions

Our EPoS Systems, Products and Services

EPoS is short for Electronic Point of Sale. Essentially it’s a fast, easy and efficient way of letting people pay for goods and services. It will help you control your business as it will show you how much money you are taking, giving you better security and greater accuracy for planning staff requirements. We can also link your till to software that will manage stock and customer accounts etc.

• Touchscreen terminal with software, receipt printer and cash drawer.
• All brand new equipment with 12 months warranty.
• Preconfigured by us with all of your product information, menus, prices and all screens.
• Delivered & installed by a qualified engineer & tested on site.
• Full training on how to use the system.
• 12 months remote/telephone support with 7-day access to an engineer.

• Flexible and Secure
• Increase Service Speed
• Online Top-up Service
• Unlimited Customer Database
• Preserve the anonymity of students

• Easy to use – minimal training required
• Send all or select groups of customers a text about appointments or special offers.
• Implement and manage full customer loyalty schemes
• Full customer database
• Improve service speed and billing accuracy
• Use text messaging software to remind customers of appointments or special offers

  • Increase service speed and reduce queuing times
  • Easy to use and update
  • Full stock control including stock countdown on specific items
  • Full integrated customer loyalty
  • Mix and match promotions
  • Detailed business reports at the touch of a button
  • NWBM can also provide Barcoded Product and Shelf Edge Labelling Customer Age Check by product &Integrated Weigh Scale
  • Fast and accurate helping to reduce queuing times
  • Reduce human error
  • Handle numerous transactions
  • Monitor stock levels at any time
  • Added options specific to your business such as hand held ordering systems etc.
  • Promote multiple special offers

Yes NWBM can provide numerous additional items such as chip and pin terminals, weighing scales, handheld ordering devices and additional software’s. Our dedicated team can advise you on all our services additional items so that your business runs efficiently.

The responsive and flexible EPoS systems provided by NWBM can include a range of additional extras. NWBM can provide Back Office & Head Office software, Membership& Loyalty software, barcode scanners and weigh scales etc. We work closely with every business to find a solution that matches your needs now and in the future. Everything we do is bespoke so you only pay for what you require and can add to your system at any time

Installation, Training and Support

NWBM offer full support packages to schools, colleges and universities.

Yes, we provide onsite demos and training to all clients before leaving you to your own devices. Our experts are always on hand for assistance should you need further help. We offer one to one and group training.

Initial training comes as standard when you purchase an EPoS system from NWBM. We also offer excellent rates when it comes to any additional training you request. We also offer good support contracts which are inexpensive and affordable if they are required.

We provide face to face training. We will do this in groups or to one specific person.

Your system will be delivered by trained engineers who take time to install your system, train you on usage and ensure you are happy with it.

Yes. Here at NWBM, we encourage you to visit our offices before your system is installed so you have a truly bespoke solution.

We suggest a four week lead time from the order being placed with us to the installation at your premises. This includes full programming of your till system, viewing before delivery, training and installation. However, we aim to fit in with your business requirements and will do our utmost to deliver to your deadlines.

Here at NWBM, we will fully configure your EPoS system with all products prices screens and other bespoke requirements. We want you to get involved in the configuration and screen layouts but of course, if time is of the essence then we will gladly do everything for you as we have years of experience in the EPoS sector.

There are various levels of support available from NWBM, including telephone advice right through to an emergency engineer visiting your premises to get things back on track, seven days a week.

At NWBM we do not insist that you take out an annual support contract. It is usually a good idea at least for the first 6 months of the system, but NWBM will support you on a “pay as you use” it basis if this is what you prefer to do

Number one for EPoS systems, North West Business Machines offers full support packages to all businesses. We provide around the clock emergency support and onsite callouts 7 days a week.

Yes. Here at NWBM, our engineers deliver support seven days a week.

Yes. Here at NWBM our engineers deliver support seven days a week.

Yes. Here at NWBM, our engineers deliver support seven days a week.

No. If you decide after your first 6 months or a year that you no longer require support as you are now very familiar with your EPoS system NWBM won’t insist you keep it, or penalise you for dropping your support contract. We will provide support on a pay as required basis.


At NWBM we take a 50% deposit and then the balance when the system is delivered by our trained engineers and is installed and working.

We can put you in touch with a lease company if required.

NWBM EPoS software is owned outright by yourself, once you purchase your system that’s it no more software charges.


Yes, the Retail EPoS systems we supply can all be integrated with specialist weighing scales and Chip & Pin for the complete EPoS solution.

Yes, Leisure EPoS systems can easily be integrated with Chip and Pin solutions.

Fill in our online form or give us a call on 01254 888125. We’ll come to your business at a time that best suits you. Using our knowledge and expertise we’ll help you make an informed decision on which EPoS system is right for your business.

NWBM are experts when it comes to integrating your data and we will work as efficiently as possible to ensure your switchover is a good one.

Yes, all of our EPoS systems can be integrated with Chip and Pin as well as other solutions such as loyalty software and head office software.

She is partial to custard creams and loves ginger snaps and her brew of choice is English breakfast tea. (in case you were wondering)

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