Case Studies

The King William is a family-run gastro pub in Bromley Cross Bolton, recently taken over by new owners with a fresh vision for the venue. Following a full refurbishment, the pub has reopened with a stunning new look and a menu inspired by authentic Italian and Mediterranean flavours.

Ahead of their relaunch, our team ensured their EPoS system was fully reconfigured to meet their new requirements:

By reprogramming their EPoS system with all the new menus, The King William can deliver a smooth customer experience from day one.

If you are planning a refurbishment or menu overhaul, we can make sure your EPoS system evolves with you.

Comment from site:

Thank you so much for your guidance and help. The system is brilliant.

Platform Gallery and Visitor Information Centre in the market town of Clitheroe provides a unique marketplace for handmade crafts from across the UK. Visit the Platform Gallery to see contemporary craft exhibitions, buy stunning gifts in the Craft Shop, take part in workshops and educational opportunities or hire a room for your own event. After several years of using an EPoS system from NWBM, this busy gallery has now upgraded to our latest EPoS software—ensuring continued efficiency and reliability for years to come. Wayne spent the day onsite, carefully guiding the team through each aspect of the system to ensure everyone felt confident and well-prepared to use the new software. As with all NWBM systems, comprehensive support is readily available for any questions or assistance needed.

"Our business requirements are varied, we needed a very flexible system to meet our needs and once again NWBM supplied exactly what we needed and at a much lower cost than the other bidders"

Lulu’s of Barrowford, a newly refurbished and rebranded restaurant in the heart of Barrowford, has recently invested in our cutting-edge EPOS system to support its growing business. Known for its vibrant atmosphere and delicious selection of tapas, sangria, and fine wines, Lulu’s needed a reliable, efficient solution to match their busy service. Lulu’s now has everything they need to manage their operations smoothly. Backed by our ongoing after-sales support, the team can focus on delivering exceptional dining experiences.

"Our epos system is working perfectly. The screen in the kitchen has been a massive help especially with us changing our style of service to a tapas basis. Everything is really easy to use and the team at NWBM are honestly a god send when it comes to amending our tills & programming. Everything NWBM do is done promptly and professionally and the team, are always happy to help. We had no problems with purchasing the epos solution from NWBM, you guys have been 10/10 for us."

As the UK’s largest permanent indoor showroom for new & used motorhomes, Todds is a go-to destination for outdoor holidaymakers. Their accessory shop is packed with everything you need for the perfect camping/touring holiday — a true one-stop shop for life on the road.

In addition to their shop fully stocked with camping goodies their versatile business also includes a full service center for motorhomes and campers so the solution needed to be flexibile enough to accommodate sales in multiple departments and report accordingly.

Todds Management also required a cloud based back office that allowed multiple similtaneous users.

After the installation Martine had the following to say about the process........ "Have been with NWBM for many years. Today we have had a software update and the process has gone very smoothly. Jack was very efficient in his training and has made it an easy and fast transfer. Thank you as always."

Established in 2014 and Liverpool’s first vegan & organic supermarket, Purple Carrot is an independent vegan grocery store packed with wholefoods, organic fruit & veg, locally made vegan sushi, cakes, and more — a must-visit for all things plant-based. A long-standing customer recently upgrading their current EPoS system from NWBM to our latest software. It gave them the chance to streamline their system and freshen things up with a sleek, modern interface. Each transaction is now quicker, cleaner, and more efficient.**

“Just wanted to say how happy and impressed with the support and customer service given by Jack over the whole back-office change over process. Nothing has been too much trouble, he's been so patient with us and has been able to explain things clearly and explain to us how to get best out of the software. Thanks so much Jack”Italic

****The Cherry Tree at Blackrod is a very busy first class restaurant, with an excellent bar serving everything from traditional ales to first class cocktails. They are always busy so once Paul and the team were satisfied that the new system would meet all of their requirements the challenge was to make sure that the transition from the old system did not disrupt their first class operation.

The attention to detail and preparation by the team at NWBM made sure that our go live day was very smooth and hassle free, thanks NWBM for all of your hard work Here is a summary of what we installed for the client as part of the epos solution.** **

Situated near Hawkshead, in the Lake district - Cumbria, the beautiful Esthwaite Water is a 280-acre glacial lake that is not only a top spot for fishing but also perfect for a peaceful walk and a coffee at the lakeside café. Jack recently visited site after we were recommended to them, from another customer who also uses NWBM for their EPoS system, to install a touchscreen terminal, receipt printer and cash drawer. All hardware was configured, tested, and programmed off-site to ensure a smooth, plug-and-play installation. Within hours, the team at Savage Fishing was fully operational with minimal disruption to their daily business.

Cloud Back Office in place, managing sales and stock is now seamless for the team. Real-Time Stock Management, monitor stock levels remotely and in real time. Streamlined Sales Processing, Transactions are now faster and more accurate, improving customer service. Remote Accessibility, Managers can log into the system from anywhere. Integrated Card Payments, Smooth transactions from start to finish.

What the clients said about us.... "I am pleased to say that we are now really settling into a rhythm with Samtouch, thanks to everyone at NWBM."