“Since we introduced customer loyalty at the Cavendish Arms it’s been working a treat, it’s an absolute godsend the customer’s love it and our trade has improved enormously. We use our loyalty cards to offer a host of incentives. In the past customers would visit once or twice a month, now we find we see them on a weekly basis so business is excellent and the customer gets a great offer, something they love as they get a true reward for their loyalty. I don’t know why we didn’t introduce loyalty five years ago”

Richard English Cavendish Arms Cartmel

“I am really pleased with it our new system. I’d like to thank all of your help.”

Stork & Alphabet Clitheroe

“May I also add that I have been extremely impressed, in an age where you find customer service a rarity, with the excellent service received since Sunday. NWBM Ltd has delivered exactly what we have requested in a timely and pleasant manner – thank you all.”

Denise BFRC

“NWBM have always responded to any requests in an extremely timely manner – particularly when I have required something at short notice. They are extremely professional and courteous – I would not hesitate to recommend.”

Bolton University

“I have worked with NWBM over the last 12/18 months and their support has been excellent. They are very approachable and ensure that problems are resolved promptly, keeping me updated throughout and ensuring that I’m aware of any issues when necessary so that I can liaise with the College staff about expected resolution times.”

St John Rigby College

“I would have no hesitation whatsoever in recommending this company. I have always found everyone connected to the company knowledgeable, polite, helpful and willing to go that extra mile as standard practice, if a problem ever arose they were swift to find the fault and rectify it.” Blackburn College

“NWBM were extremely helpful with their advice and delivered to extremely tight deadlines. Since the initial consultation and install, NWBM have proven to be very responsive to any queries or issues that have arisen. We have purchased additional EPOS systems from NWBM since the first order and would look to use them for any further EPOS based requirements. I would have no hesitation recommending North West Business Machines to another potential customer.” Winstanley College

“We have now dealt with the people at NWBM for almost a year and I am 100% convinced that they were the right choice – yes the software is good, yes the implementation worked, yes they keep it on-line as much as any system can be but the real testament to the organisation is that they are real people. They worry about our system if there are problems with it, they call to check it is alright, they come at all hours to sort out issues, they are nice people to deal with – they care. If you ask me you can trust them to give you a decent system.” Simon Barnes, Managing Director, Bashall Barn Ltd

“I had a very good idea of what I expected the system to do and NWBM solution did precisely what I needed. I had a couple of demonstrations to be certain it was right for us and met a few members of the NWBM team prior to making my final decision. Meeting the team gave me confidence that NWBM had the right infrastructure to be able to look after my business properly. I have now had the system for over 12 months and am certain that I made the right decision the product is very user friendly every member of my team can use the system, regardless of his or her ability or age.” Jason Harvest Animal Feeds

“In short the system does exactly what the business needed, it was competitive on price and the after care is excellent.” Grey Mare Belthorn

“I would recommend NWBM EPoS, as I feel NWBM give me excellent customer service, which makes a huge difference in today’s fast moving world.” Texture

“From purchasing the right machine for our business and the training provided necessary to understand it, you obviously appreciate and understand the need to ‘Hand Hold’ until such times that your customer is comfortable as to how it all works. The level of support that your company and you personally have given has been exemplary.” Pulse Perfumery

“I would have no hesitation in highly recommending North West Business Machines to any new or existing companies and I will certainly be contacting you as our business develops.”

“Huntley’s have worked closely with NWBM over the last few years during what has been a developing period for our business. As the business grew there became an obvious requirement that we needed technical support and It has been reassuring to know that NWBM are efficient, cost effective and their advice has been invaluable to us. We have purchased scales and other goods from them and the turnaround has always been impressive. We would be more than confident to recommend them to any other business.” Huntleys Country Store

“I look forward to our continuous partnership working together since our first till system installed at space in 2001.” Andrew, Dough & Apotheca

“It’s a pleasure working with you and your company.” David MD, Halperns

“I asked NWBM to provide me with an epos system for my busy, growing retail business back in 2008. I had been using an EPoS system for several years, but I could not find a provider that could guarantee me an excellent support package. Not only did NWBM supply me with exactly the right system for my needs, but their after sales support and back up since then has been outstanding. I heartily continue to recommend them to anyone searching for an EPOS provider.” Tez Tony Almond Home&Garden

“NWBM’s experience and knowledge quickly became apparent they were prepared for all eventualities. Gourmet felt confident in the transition from our old to new Epos system because of this. The customer service is excellent and their help desk is very responsive.”

“NWBM were able to get under the skin of our business model and see how the Premier Epos Package worked best for us, they have helped us implement the new system very smoothly.” Liz Garnell (Director) Gourmet Coffee Bar & Kitchen

“NWBM have always given outstanding customer service, they offer true 7 day on site service which is invaluable in my sector. Their advice when deciding on the specification for a system is always realistic and practical and their technical help when required is second to none. I would recommend their company wholeheartedly.” All in One Garden Centre

A customer for over 20 years, Inns & Leisure is a thriving company operating in the leisure industry. Mr Ray Fisher is Administration Manager of Inns & Leisure and this is how he described their situation in 1996:

“At the time each of our outlets were using individual tills and whilst we felt they were good enough to do the job it was taking 7-10 days to compile accurate management information on sales, stock and promotions, and we felt we weren’t taking advantage of the technology that was available. We needed to move with the times and become more sophisticated in order to compete with the big breweries.”

“Now our EPoS system is fantastic. We feel we have control. We have all management information within hours of closing time. We can change prices every 24 hours if we wish, we know which promotions are working and which aren’t and we have instant access to stock levels. We even know our daily profit margins. We have knowledge, control and the ability to make better decisions, quicker, all done centrally at head office.”

“I talked to North West Business Machines and I was impressed. From the beginning they took the time to understand our business. They realised what we needed and held our hands throughout the process. They have not only installed the systems but have such a high level of backup service that they’re on call 24 hours, seven days a week. They also undertook all staff training with such diplomacy that not once in our relationship have any of our staff felt belittled by our lack of knowledge.”

“The efficiency of the business has increased dramatically. We now work smarter not harder and we have experienced an 80% increase in successful performance in our day to day disciplines. Staff confidence has also risen sharply.”

“The system has taken away time consuming manual administration allowing management to spend more time on customer service. We have reduced stockholding, stock errors and fraud.” Inns and Leisure

“Fantastic service would definitely recommend North West Business Machines.” Steven Dawson, Dawsons Department Store.

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