Case Studies

The King William is a family-run gastro pub in Bromley Cross Bolton, recently taken over by new owners with a fresh vision for the venue. Following a full refurbishment, the pub has reopened with a stunning new look and a menu inspired by authentic Italian and Mediterranean flavours.

Ahead of their relaunch, our team ensured their EPoS system was fully reconfigured to meet their new requirements:

By reprogramming their EPoS system with all the new menus, The King William can deliver a smooth customer experience from day one.

If you are planning a refurbishment or menu overhaul, we can make sure your EPoS system evolves with you.

Comment from site:

Thank you so much for your guidance and help. The system is brilliant.

December is traditionally one of the busiest times of the year for hospitality venues, and for Checks & Greys at Blackburn Cathedral, maintaining smooth, efficient service is essential. Located within the historic Cathedral cloisters and overlooking the bustling square, this modern café attracts a diverse mix of visitors—locals, tourists, and Cathedral guests—looking for everything from a quick takeaway coffee to a relaxed sit-down lunch.

To support their growing footfall and enhance day-to-day operations, the team partnered with us to upgrade their point-of-sale system. Jack visited the site to complete a full installation tailored to the café’s workflow.

Jack fitted two Sapphire Touchscreen Terminals, each with a receipt printer and robust cash drawer. The entire setup was delivered fully configured and pre-programmed, ensuring the staff could begin training on the system straight away.

These terminals were positioned to streamline both counter service and back-of-house processes, helping staff move quickly during peak periods and maintain consistent service even on the busiest December days.

• Built-in Loyalty System: Allows the café to reward returning customers, building long-term engagement and encouraging repeat visits. • Gift Voucher Module: A valuable tool during the festive season, enabling customers to purchase digital or printed vouchers—perfect as seasonal gifts and an effective way for the venue to boost revenue. • User-Friendly Interface: Designed to reduce training time and help new or temporary staff get up to speed quickly. • Reliable Hardware: Ensures smooth service throughout the day, even during high-volume trading periods.

With the installation complete, Checks & Greys now benefit from a faster checkout process, enhanced customer incentives, and a system that supports the café’s ongoing growth. The team can focus on delivering great service, confident that their POS technology is working seamlessly behind the scenes.

The Grove is a stylish and versatile venue located close to the centre of Blackburn. Known for hosting weddings, celebrations, and corporate events, The Grove combines elegant event spaces with a relaxed café environment.

The Café at The Grove provides a calm setting where guests can enjoy barista-made coffees and light refreshments, making the venue a popular choice for both special occasions and casual visits.

As a busy multi-purpose venue, The Grove required an EPoS system that could adapt to different service styles, handle high transaction volumes, and deliver a seamless customer experience. Their team needed a solution that was both flexible and efficient, with the ability to transition quickly between counter service and table service. Smooth, reliable payment processing was also a key priority.

Jack visited site and installed the Falcon 2 terminal – an EPoS solution designed for dynamic, fast-paced environments. This terminal offers:

• Flexible service modes: Easily switching between counter and table service by removing the screen from its base. • Integrated DOJO payments: Ensuring each transaction is processed quickly and securely. • Pre-programmed setup: Delivered ready-to-use, so time on site could be spent on installation and staff training rather than configuration.

By tailoring the installation to their needs and giving face to face training, The Grove’s team were fully equipped to start using their new system from day one.

The Falcon 2 terminal has given The Grove the tools to provide seamless service in both its café and event spaces. With greater flexibility and faster payments, the venue can focus on what it does best – creating memorable experiences for its guests.

**Platform Gallery and Visitor Information Centre in the market town of Clitheroe provides a unique marketplace for handmade crafts from across the UK. ** Visit the Platform Gallery to see contemporary craft exhibitions, buy stunning gifts in the Craft Shop, take part in workshops and educational opportunities or hire a room for your own event. After several years of using an EPoS system from NWBM, this busy gallery has now upgraded to our latest EPoS software—ensuring continued efficiency and reliability for years to come.

Wayne spent the day onsite, carefully guiding the team through each aspect of the system to ensure everyone felt confident and well-prepared to use the new software. As with all NWBM systems, comprehensive support is readily available for any questions or assistance needed.

"Our business requirements are varied, we needed a very flexible system to meet our needs and once again NWBM supplied exactly what we needed and at a much lower cost than the other bidders"

As the UK’s largest permanent indoor showroom for new & used motorhomes, Todds is a go-to destination for outdoor holidaymakers. Their accessory shop is packed with everything from BBQs to satellite and WiFi systems — a true one-stop shop for life on the road.

Established in 2014 and Liverpool’s first vegan & organic supermarket, Purple Carrot is an independent vegan grocery store packed with wholefoods, organic fruit & veg, locally made vegan sushi, cakes, and more — a must-visit for all things plant-based. A long-standing customer recently upgrading their current EPoS system from NWBM to our latest software. It gave them the chance to streamline their system and freshen things up with a sleek, modern interface. Each transaction is now quicker, cleaner, and more efficient.**

“Just wanted to say how happy and impressed with the support and customer service given by Jack over the whole back-office change over process. Nothing has been too much trouble, he's been so patient with us and has been able to explain things clearly and explain to us how to get best out of the software. Thanks so much Jack”

The Cherry Tree at Blackrod is a very busy first class restaurant, with an excellent bar serving everything from traditional ales to first class cocktails. They are always busy so once Paul and the team were satisfied that the new system would meet all of their requirements the challenge was to make sure that the transition from the old system did not disrupt their first class operation.

The attention to detail and preparation by the team at NWBM made sure that our go live day was very smooth and hassle free, thanks NWBM for all of your hard work Here is a summary of what we installed for the client as part of the epos solution.

Situated near Hawkshead, in the Lake district - Cumbria, the beautiful Esthwaite Water is a 280-acre glacial lake that is not only a top spot for fishing but also perfect for a peaceful walk and a coffee at the lakeside café. Jack recently visited site after we were recommended to them, from another customer who also uses NWBM for their EPoS system, to install a touchscreen terminal, receipt printer and cash drawer. All hardware was configured, tested, and programmed off-site to ensure a smooth, plug-and-play installation. Within hours, the team at Savage Fishing was fully operational with minimal disruption to their daily business.

Cloud Back Office in place, managing sales and stock is now seamless for the team. Real-Time Stock Management, monitor stock levels remotely and in real time. Streamlined Sales Processing, Transactions are now faster and more accurate, improving customer service. Remote Accessibility, Managers can log into the system from anywhere. Integrated Card Payments, Smooth transactions from start to finish.

What the clients said about us.... "I am pleased to say that we are now really settling into a rhythm with Samtouch, thanks to everyone at NWBM."