Over 50 years of experience, integrity and happy customers.
We’re here to guide you through the whole process. Using our industry knowledge we will help you to choose the correct EPoS system for your business. Our configuration, installation and training ensures that you get off to the right start and our lifelong support ensures that you always get help when you need it.
Areas we cover
Our EPoS Support engineers cover the whole of the North West of England including Lancashire, Cumbria, Greater Manchester, Cheshire, Yorkshire, Merseyside and beyond!
So, no matter where your business is, NWBM is close by and here to support you, whenever you need it.
Your EPoS partners more than just suppliers
We will consult, detail specifications, project manage, install, train and support your new EPoS system. Our product range is completely modular, making it easy for you to get exactly what you want without paying for more than you need.
We will not take your business for granted
We explain everything in as much detail as you need
We never oversell
We guarantee excellent value for money
We will try to beat any like for like genuine quote
Our story so far
The company established as D-Day approached
As the UK faced the start of decimalisation - aka D-Day - NWBM was founded by Peter Hutchins.He was joined by Stewart Mahon and Eddie Arrowsmith and they grew the business together. The trio were based in Mincing Lane, Blackburn and served local businesses with top-of-the range tills.
The introduction of VAT
VAT was introduced to UK and our EPoS systems helped customers apply the correct VAT amount to goods automatically. On 1 January 1973 VAT came into force introduced by Lord Barber, the chancellor under Sir Edward Heath, and started off as a simple 10 per cent tax on nearly all goods bought from a business.
Business expands and moves premises
As the first commercial Concorde flights took off electronic tills came onto the UK market. During the mid 70s as business flourished, the company moved to Great Harwood. A whopping £1,000 was the annual rate at the time for NWBM to rent the premises in Curate Street.
Water experiment on one of our tills
To prove that our tills were durable and waterproof, boss Eddie Arrowsmith poured a glass of water over one. The experiment went well and businesses loved it and went on to buy the robust tills. At this time the average house cost £13,650, and inflation was 17%.
Little & Large give a thumbs-up!
At this time preset machines started to become more popular, mainly due to hospitality systems and back office systems becoming the trend. Little and Large turned up to the opening of a Blackburn shop - giving our EPoS systems the thumbs up.
NWBM welcomes Wayne Gudgeon
New employee Wayne joined the company as an engineer - straight from college. He is now Service Manager. His ability to always solve the problem no matter what has earned him the office nickname of "Superman". The year started with the first ever British mobile phone call being made! During this year Peter Hutchins was headhunted by Japanese company, Uniwell, leaving Eddie and Stewart to buy the business.
Welcome to the World Wide Web
Revealed in 1990, the first web browser (called WorldWideWeb) meant that the internet could be accessed from a broad range of devices and operating systems.
Kate Casbourne joins NWBM
As the business grew and John Major remained Prime Minister, EPoS technology was becoming more advanced and NWBM strived to meet the demands. Kate was taken on as Admin Clerk to meet the demands from orders across Lancashire and beyond. She is the voice of NWBM and her organisational skills are essential to our smooth running.
Blackburn Rovers are Crowned Premier League Champions.
Ewood Park becomes a fortress and after an outstanding season BRFC win the Premier League Title.
Lauren Martin joins NWBM
Lauren joined the company as an office Junior and is still with the company today as a support engineer. She moved into the support team as she became more knowledgeable about EPoS and showed that she could satisfy customers with her charming happy telephone manner.
The Millennium Bug and Anthony Hanson Mahon joins
Anthony joined the company after 15 years in the hospitality industry and brought his expertise to NWBM. The Millennium Bug was causing panic and businesses were given instructions on how to change and re-code their tills. NWBM worked to produce booklets and instruction leaflets to help reduce the pan
Paula Hanson Mahon joins NWBM and Preston became a city
Paula joined the company when Preston was made a city and the Euro entered circulation. She joined as office admin and now works in sales.
Wedding Bells at NWBM
Lauren became Mrs Wayne Gudgeon as the romance blossomed in the NWBM office.
Anthony becomes MD
NWBM appointed Anthony as Managing Director and later that year the company bought the premises in Great Harwood. The building was bought off the Co-operative and still serves the company well. As the company approached 2006, computer based touchscreen terminals were taking off and NWBM were once again at the forefront of this innovation..
Training room and facilities were added
As EPoS technology continued to grow NWBM expanded their services and developed a training suite. The new facilities meant NWBM would offer even greater customer support. Enabling group training sessions and bespoke system set up before delivery to clients.
Ben Easton joined NWBM as an apprentice
Ben came from Blackburn College as an apprentice. NWBM wanted to support engineering in the local area and he is now a full time, qualified service engineer. His polite and always calm under pressure attitude makes him a customers favourite.
Apple Pay and contactless payments are introduced
With just a wave of a phone or cash card shoppers can pay a different way. NWBM provide these services.
NWBM celebrates it’s 45th birthday
Office dog starts at NWBM
Meet Mabel our new member of staff. Skills include cleaning up any leftover sandwiches and keeping feet warm under the desks. Loves walks whatever the weather, biscuits and a good brew.
Jack Thompson joins NWBM
Jack Thompson joins NWBM bringing with him a tonne of retail experience having worked for some of the biggest food retailers in the country. His agile mind and work ethic have led him to be the perfect all rounder and able to fulfil all enquiries no matter what.
What a year!
As Covid hit our shores and lockdowns became a common thing, our industry rose to the challenge and innovated technological solutions to allow our customer to stay safe and continue serving their customers ensuring a life line for us, our clients and their clients.
50 not out.
NWBM established in 1971 reach their 50th anniversary!
New Website Goes Live!
Your questions, answered...
How do I get support for my epos system.
NWBM's epos support is available around the clock 7 days a week. Just call 01254 888125 and a member of our support team will be happy to assist you.
What if my issue cannot be resolved remotely?
The NWBM support team members are available to attend your site if your problem cannot be resolved remotely.
Do I have to pay extra to get support?
You do not pay any extra, NWBM support is part of the monthly subscription.