Frequently asked questions
Products and services
What is an EPOS system?
EPoS is short for Electronic Point of Sale. Essentially it’s a fast, easy and efficient way of letting people pay for goods and services. It will help you control your business as it will show you how much money you are taking, which products are selling and which stock lines require reordering.
What is included in an EPoS System from NWBM?
- • Touchscreen terminal with operating system, receipt printer and cash drawer.
- • All brand new equipment with 12 months warranty.
- • Preconfigured by us with all of your product information, menus, prices and all screens.
- • Delivered & installed by a qualified engineer & tested on site.
- • Full training on how to use the system.
- • Round the clock 7 day support.
What are the advantages of EPoS for the hospitality industry?
- • They are fast helping to reduce queuing times
- • They are accurate all goods are sold at the correct price
- • Handle numerous transactions all at the same time.
- • Full stock control including stock countdown on house specials
- • Fully integrated customer loyalty
- • They can be tailored to suit your business requirements
- • They can handle complicated promotions and special offers real-time
What are the advantages of NWBM’s bespoke cashless catering solutions for the education sector?
- • Preserve the anonymity of students-
- • Flexible and Secure
- • Increase Service Speed
- • Online Top-up Service
- • Full Reporting Suite
What are the main advantages of a retail EPoS system?
- • Increase service speed and reduce queuing times
- • Integrated card payments
- • Easy to use and update
- • Full stock control including stock countdown on specific items
- • Full integrated customer loyalty
- • Mix and match promotions
- • Detailed business reports at the touch of a button
- • Barcoded Product and Shelf Edge Labelling
- • Customer Age Check by product
- • Integrated Weigh Scale
My business needs additional items as well as an EPoS system can you help?
Yes NWBM can provide numerous additional items such as chip and pin terminals, weighing scales, handheld ordering devices and additional software’s. Our dedicated team can advise you on any additional items that you may require to maximise efficiency and profitability.
Can NWBM provide other services for my business?
The responsive and flexible EPoS systems provided by NWBM can include a range of additional extras. NWBM can provide Back Office software, Membership & Loyalty software, barcode scanners and weigh scales etc. We work closely with every business to find a solution that matches your needs now and in the future. Everything we do is bespoke so you only pay for what you require and can add to your system at any time
Installation, training and support
Will staff members receive training?
Yes, we provide onsite demos and training to all clients. Our experts are always on hand for assistance should you need further help. We offer one to one and group training. We also have a dedicated training facility which is available to any client who feels they need additional training.
Will I have training and does it cost extra?
Training does not cost extra. Initial training comes as standard when you purchase an EPoS system from NWBM, after the initial period customers find that their needs or their business has evolved so we provide ongoing training whenever it is required as part of you monthly subscription.
How is my training delivered?
We provide face to face training. We will do this in groups or to one specific person. WE can do this on site, remotely or we can deliver training in our excellent training facility in Lancashire.
How is the system delivered and installed?
Your system will be delivered by a trained engineer who will take time to install your system, train you on usage and make any last minute requested tweaks to ensure you are very happy with it.
Will there be a chance to 'view' my system before it arrives at my business premises?
Yes. We will offer you a preview of the system before we arrange installation. This gives you the opportunity to review the system and suggest any changes that are required prior to delivery. This policy leads to a smoother installation and leaves more time for face to face training on the installation day.
What is the lead time for an EPoS System?
To get the best value we suggest a four week lead time from the order being placed with us to the installation at your premises. This includes full programming of your till system, viewing before delivery, training and installation. However, we can turn around order much quicker if your schedules do not allow for 4 weeks.
Who will program my EPoS system?
Here at NWBM, we will fully configure your EPoS system with all products prices screens and other bespoke requirements. We want you to get involved in the configuration and screen layouts but of course, if time is of the essence then we will gladly do everything for you as we have years of experience in the EPoS sector. This leaves you more free time to focus on running your business.
What sort of after sales service do you provide?
First Class - We have on call engineers available 7 days a week. Once contacted we will assess the issue and using remote tools we will resolve the issue immediately. Where this is not possible we will make arrangements to visit the site and rectify the problem. Long serving customers always comment on our after sales service being the main reason why they stay loyal.
Is there a compulsory support charge?
Yes for less than £1+vat per day you will be provided with 7 days remote support, an epos license and a cloud back office license.
What level of support can I expect with my EPoS system?
Very good support is what we are known for. Our engineers are available 7 days a week, they are easily contacted and always willing to help.
Does NWBM provide support at the weekends?
Yes. Here at NWBM, our engineers deliver support seven days a week.
Does NWBM deliver support on bank holidays?
Yes. Here at NWBM our engineers deliver support seven days a week including bank holidays.
Does NWBM deliver support over Christmas and New Year?
NWBM offices are completely closed on Christmas Day.
Do I need to pay up front for the whole system?
At NWBM we ask for a small initial fee to be paid. There will be a choice of prices for you to choose from. After the initial fee is paid there is a monthly subscription which equates to less than £1+vat per day.
Do you offer monthly payment terms?
Our subscription is paid for monthly , for this you get everything you need including the epos license, the back office license, 7 day support, additional training when required, free software upgrade and free operational advice.
Can retail EPoS systems integrate with weighing scales and chip & pin?
Yes, the Retail EPoS systems we supply can all be integrated with specialist weighing scales and Chip & Pin for the complete EPoS solution.
How can I arrange an EPoS demo?
Fill in our online form or give us a call on 01254 888125. We’ll discuss your need and give you great advice. We can arrange a demonstration very quickly. You will then have the knowledge you need to make an informed decision.
What if I already have an EPoS system with a different company, will this be OK?
If you like the sound of our support services but have an EPoS system from another supplier, then give us a call. Sometimes, we can adopt some or all of your existing EPoS system. This will upgrade your experience without emptying your pockets.
Can EPoS be linked to Chip and Pin?
Yes, all of our EPoS systems can be integrated with Chip and Pin as well as other solutions. Please read the Modules and add-ons page of our site to get the latest updates.